Topic – The benefit of using Mobile Tele-Radio
Speaker’s Name – Tuon Samorn
Summary – Mobile Tele-Radio – A voice service in which users can dial a simple 4-digit number from their telephone and select the type of information they want to access. IVR – short for Interactive Voice Response – is a technology that automates interactions with telephone callers. Enterprises are increasingly turning to IVR to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company. IVR solutions have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR solutions also enable input and responses to be gathered via spoken words with voice recognition. IVR is an ideal solution for reaching out to communities whatever their level of literacy or technological sophistication. IVR can help you inform, educate, and improve the lives of any audience with access to basic phone services.
About the Speaker – Tuon Samorn, is a Master Trainer for the SPICE program with the Open Institute organization. He has been a training coordinator for another NGO since 2004.
Language for Presentation – Khmer
Time to present – on morning of 24th